Account Manager

Account Manager

The Account Manager, based at onsite, has the responsibility to build and manage relationships at an operational level. The Account Manager's role is more tactical and operational than strategic and plays a big part in the implementation of strategic initiatives. He / She serves as the single point of contact for all project coordination activities. While the account manager does not get involved in the day-to-day activities of different projects within the account, he / she is expected to have a high-level view of all projects. He / She becomes a part of the steering committee formed for such large engagements to monitor the overall progress of the account and to set future directions to follow in IT.
The Account Manager is responsible for the following:
• Relationship management with Client during the engagement.
• Overall customer satisfaction within Client organization.
• Primary escalation point for Client for any project issues and shows the potential to manage projects (if required).
• Joint review of project schedules and deliverables with offshore Delivery manager/Project Leader through teleconferences periodically.

A specialist typically with a strong IT services/MBA background with over 12 years of experience in the IT industry, a significant amount of which has been spent on managing customer relationship. The person would have handled at least five to six major multi million-dollar accounts and is aware of Project Management best practices, Quality initiatives, Solution architecting and Business Processes in the domain. For major accounts, the account manager has experience managing cross-functional multi-location teams of large size.

Location: UK